Welcome to Waaouch (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.waaouch.com and make purchases from our store. Send an email to us if you need more information at support@waaouch.com
Information Collection
- Personal Data: Name, email, billing & shipping address, phone number, and payment details (collected by our gateway, not stored on our servers).
- Order Details: Items you ordered, order dates, order values, and transaction IDs.
- Technical & Usage Data: Your IP address, device/browser type, pages you view, and referrer URL.
- Marketing Data: Newsletter sign-up status and your email open/click activity.
- Order Fulfillment & Support: To process and ship your orders, send confirmations, and answer any questions.
- Account Management: To maintain your profile, order history, and saved addresses.
- Marketing & Personalization: To email you about launches or offers (only if you’ve opted in) and to tailor on-site product recommendations.
- Site Improvement: To analyze traffic patterns, fix bugs, and optimize features for a better shopping experience.
- Order Records: 3 years (to comply with India’s GST & tax regulations).
- Account & Marketing Data: Until you delete your account or unsubscribe, plus an extra 1-year grace period.
- Anonymous Analytics: Stored indefinitely in aggregate (no personal details attached).
Yes—we use tools like Google Analytics and Facebook Pixel to collect anonymous usage and conversion data.
No. We don’t knowingly collect information from anyone under 16. If we discover that we have, we’ll delete it immediately.
We never sell your personal data. We may share it with:
- Service Providers: Couriers, payment gateways, email-marketing platforms (all under strict NDAs).
- Legal Authorities: When required by law or to protect our rights.
- Business Transfers: In the event of a sale, merger, or similar—of course, you’d be notified first.
We use cookies to keep you logged in, remember your preferences, and understand how you use our site. You can disable cookies in your browser settings, but some features may stop working properly.
We employ SSL encryption, secure servers, and regular security audits. However, no system is 100% foolproof—please exercise caution when sharing extremely sensitive information.
Under applicable law, you can:
- Access, correct, or delete your personal data.
- Withdraw your consent to marketing communications anytime.
- Lodge a complaint with your local data-protection authority.
Any updates will be reflected in the “Last Updated” date at the top of the policy. We recommend checking back periodically.