Shipping Policy

Shipping Policy ( Pet Clothing Brand )

How long does order processing take?

We typically take 1–2 business days (excluding weekends and national holidays) to pick, pack, and dispatch your order from our warehouse in India. You’ll receive an email with a tracking link once your package is on the way.

What shipping methods are available and how much do they cost?

We offer two shipping options to suit your needs:


Delivery Option Delivery Time Fee (INR)
Standard Delivery 4–7 business days ₹200 flat rate
FREE on orders ≥ ₹2,000
Express Delivery 1–3 business days ₹200 flat rate

Note: Enjoy free Standard Shipping on all orders above ₹2,000!

Is Cash on Delivery (COD) available?
No, we do not offer COD across India.
How do you package orders? Are eco-friendly materials used?

Our packaging is 100% recyclable, using mailers printed with soy-based inks. We also partner with carbon-neutral courier services wherever possible to reduce our environmental impact.

Where do you ship? Do you offer international delivery?
We ship to all locations in India.
How can I track my order, and what if it’s delayed or lost?
  • Track your order using the link sent to your email—it takes you directly to the courier’s tracking page.
  • In case of delays beyond our control, we'll re-route or reship your order at no extra cost, or issue a refund if lost in transit. Contact us at support@waaouch.com.
What if items arrive damaged or incorrect?

If your package arrives with missing or damaged items, send us photos within 48 hours of delivery. We’ll either send replacements or issue a refund—no hassles.

Why have a Shipping Policy?
Transparent shipping policies build trust and reduce cart abandonment by clearly answering key questions about delivery timeframes, costs, and procedures.
Can the policy change?

Yes. We may update our Shipping Policy as our operations evolve. Any changes will be reflected in the “Last Updated” date at the top of this page—be sure to check back periodically.