Terms & Conditions

Last Updated: June 9, 2025

Rules we follow

Who is eligible to shop on Waaouch?

You must be at least 18 years old and reside in India or any country to which we offer shipping.

What should I know about products and pricing?

  • Availability: All items are subject to stock availability.
  • Currency and Taxes: Prices are shown in INR and include GST.
  • Pricing Errors: We reserve the right to correct any pricing mistakes.

How do I place, pay for, or cancel an order?

  • Ordering: Add products to your cart, then check out using credit/debit card, UPI, or net banking.
  • Payment: All payments are processed securely through our payment gateway.
  • Order Confirmation: You’ll receive an email confirmation as soon as your order is placed.
  • Cancellation: You can cancel within 12 hours of placing your order—provided it hasn’t shipped yet—by emailing support@waaouch.com.

What are the shipping and delivery details?

See our full Shipping Policy for information on delivery timelines, fees (including COD options), and eco-friendly packaging initiatives.

How do returns, exchanges, and refunds work?

Please refer to our Returns & Refunds Policy for complete details on eligibility, process steps, extended return windows, and how we handle damaged or defective items.

Who owns the content on the site?

All text, images, logos, and other materials on Waaouch are our intellectual property. You’re welcome to view and download for personal use only—any other use requires our written permission.

What happens if there’s a force majeure event?

Waaouch isn’t responsible for delays or failures caused by events beyond our control (e.g., natural disasters, strikes, government actions).

Which laws govern these Terms, and where would disputes be resolved?

These Terms are governed by Indian law. Any disputes will be settled in the courts of Bokaro, Jharkhand.